Legal

Refund Policy

Last updated: 9 August 2026

SafeSpend Web is free and no longer requires a subscription. This policy remains for older web subscriptions and purchases managed by a mobile app store.

1. Free Web Access

SafeSpend does not charge for access to the web product. There is no trial renewal or new web subscription payment to refund. Cancelling an older subscription does not lock your web account or delete your data.

2. Existing Web Subscriptions

If you previously subscribed through Paddle, use the Access page to stop renewal. Cancellation prevents future renewals but does not automatically reverse a charge that was correctly processed for an earlier paid period.

If you believe a web payment was taken after cancellation or charged twice, email support@safespend.ae so we can investigate the billing record.

3. Mobile App-Store Purchases

Apple and Google manage purchases made through their stores, including refund decisions and cancellation. SafeSpend cannot directly reverse those store charges.

  • Apple purchases: request help at reportaproblem.apple.com.
  • Google Play purchases: use Google Play order history or subscription settings to request help or stop renewal.

Regardless of the mobile subscription status, SafeSpend Web remains available for free.

4. Exceptional Circumstances

If a provider asks you to contact the developer, or you believe the subscription status shown in SafeSpend is incorrect, contact us at support@safespend.ae with your registered email and the provider receipt. We will help verify the record and correct errors within our control.

5. Contact

For questions about billing, cancellation, or your subscription: